Electric Avenue is seeking a Bilingual Technical Support Specialist (Junior Level) to join our amazing team!
If you're passionate about EV charging technology and thrive in a dynamic, fast-paced environment, we want to hear from you! Apply now and be part of our mission to accelerate electric vehicle adoption across North America.
About Us:
Electric Avenue was founded with one simple mission: to speed up electric vehicle adoption in North America by providing convenient, affordable, and easy-to-use smart charging solutions for residential and commercial use. Our industry-leading suite of products is backed by our custom-designed enterprise software that provides businesses full management of their charging stations from station health monitoring and flexible payment/billing options to user access and dynamic load management. Based in Halifax, Nova Scotia, we work with international industry-leading partners and service customers throughout North America.
Position Overview:
We are seeking a Technical Support Specialist to join our team in Halifax. This specialist will play a key role in supporting our full range of charging products, from Level 2 240V to DCFC 480V EVSE. The specialist will collaborate with the engineering and development teams to address and resolve complex technical issues to ensure our customers continue to receive top-quality and timely service responses.
Your Key Responsibilities:
- Troubleshoot and diagnose hardware and software issues with EV chargers through our OCPP Central management system.
- Build new charging sites in the OCPP central management system.
- Onboard customers and their hardware into Electric Avenue’s platform.
- Provide training and support to customers on the use of our charging solutions.
- Ensure timely responses and resolutions on support tickets in line with our service KPIs. Tracked through Zendesk: first response time 2 hours, first resolution time 12 hours, full resolution time 24 hours.
- Document and escalate issues as necessary to ensure prompt and thorough resolution.
- Maintain up-to-date knowledge of industry trends and advancements in EV charging technology.
Your Qualifications:
- Experience in a technical support role, preferably within the EV charging industry.
- Understanding of electric vehicle charging technology, or an eagerness to learn.
- Proficiency with Zendesk, AWS Connect or similar service/ticketing platforms.
- Background in electrical or electronic engineering, computer science, or related field.
- Strong problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and take ownership of tasks (owner, not renter mentality).
- Eagerness to learn and adapt in a fast-paced environment (growth mindset).
- Bilingual in English and French.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing industry.
- Professional development and training opportunities.
- Collaborative and supportive work environment.
Interested in Applying?
Interested candidates should send their resume and cover letter to info@goelectricave.com with the subject line "Technical Support Specialist Application."